Rappeling FAQs
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FAQs

The classic tour lasts a total of approximately 3 hours, not including the time it takes to drive to the activity site from your accommodations. The Extreme Zip Rappel Tour lasts 4-4.5 hours. You'll receive information about what to wear and bring with you to the tour, as well as directions to the activity site after making your reservation. The activity site is approximately an hour from Kahului, and 1.5 hours from Hana Town. Please arrive at the activity site at least 15 minutes prior to your tour time.

You'll want to wear something that protects your skin from the harness and the elements, so we recommend longer swim trunks, board shorts or light-weight pants, leggings or yoga pants and a quick-drying shirt, rash guard or tank top.

While you can wear a two-piece bathing suit under clothing, wearing a swimsuit alone usually leads to discomfort from the harness, the terrain, or the dreaded wardrobe malfunction. Wear something that can get muddy, dirty or snagged.

You can bring a wetsuit top, especially in the winter, or if you're sensitive to chilly water.

Bring a cloth mask, a towel and a dry set of clothes to change into at the end of the trip, so that you can continue on with your journey in comfort. Leave all jewelry (including wedding rings) at your accommodations, as you won't be able to wear it on the tour. Items lost in the pond during the tour are usually not retrievable.

You're provided with a neoprene boot with a felt sole that you can hike, rappel and swim in. You'll do about 100-200 yards of walking from the parking area to the staging area on a gravel or dirt road (which may be muddy or dusty), so flip-flops, hiking shoes or sandals or sneakers are OK to wear on your way to and from the activity. Whatever you wear may get muddy or covered in Maui's famous red dirt, so wear something inexpensive and/or washable.

Rain or shine, we go. There is at least a little rain in the rainforest every day. When very rainy weather causes water levels to rise too high to safely use the waterfalls, we use stations that are a safe distance from the water course. High water days are very thrilling, as the roaring waterfalls make for a spectacular sight. We operate in a protected valley away from the ocean; unlike most other outdoor tours, it's very rare for us to cancel due to weather.

Bring a towel and a change of clothes to change into after the tour. You can bring a camera, with the understanding that the rugged and wet nature of the tour can damage fragile devices. You also won't be able to hold a camera while rappelling. If you lose a device in one of the pools, it's usually not possible to retrieve it. We do provide all your necessary gear, including backpacks and footwear. We also provide snacks and plenty of bottled water. The tour is not suitable for people who rely on certain medical or assistance devices or medications. Please ask a reservation agent for details.

No, but we will provide your with a pack that's intended for use during the tour. You have the option of placing a dry keg in your backpack, for keeping small items dry.

Please keep them to a minimum, as it's possbile for items to become damaged or lost. Small items will usually fit in the waterproof kegs and sealable bag we provide. Please note that it's possible for kegs to leak or break.

It's best to leave valuables and luggage at your resort/hotel/accommodations.

Yes, rappelling is often the perfect activity for families with active kids and teens. Children 10 or older who weigh at least 70 lbs. may participate in the Classic Rappel tour when accompanied by an adult. Children 14 or older who weigh at least 90 lbs may participate in the Extended Zip Rappel Tour when accompanied by an adult. If a member of your party who's under the age of 18 is not accompanied by his/her parent, we can send a participation form for an e-signature before tour time to the child's parent. We're not able to accept a signature of a relative, family friend or adult sibling in lieu of a parent signature.

Your waist must measure between 22" and 48". You must weigh a minimum of 70 lbs. and a maximum of 250 lbs. for the Classic Rappel Tour, and between 90 lbs. and 230 lbs. for the Extreme Zip Rappel Tour. We weigh each participant (in private) at check in before the tour. All participants must be able to walk and hike without assistance, and understand spoken English well without assistance or interpretation, as well as speak it fluently. Your safety is our top priority, and so this activity may not be suitable for some people due to a medical or physical condition or for people who use some medical devices or equipment. It's not suitable during pregnancy. It's not suitable for those with hip, neck or back issues, or for those with a heart condition. Please call us to learn more about participating.

You can make a Classic Tour reservation and accompany the rappellers on the course as a hiker.  All participants on the course will wear a harness, helmet and flotation device, even if not rappelling. All participants must meet the age and weight requirements, even if participating as a hiker.  Instead of rappelling the descents, you'll use the hiking trails to the bottom of each descent. Hikers will watch the group from the top of each rappel station, then a guide will accompany them on the hike down to the pools to join the rappellers. Please note that both rappellers and hikers must be able to hike unassisted at least one mile, over a mix of rough, steep, uneven or slippery terrain. Please ask a reservations agent for more information on accompanying a tour on the course as a hiker.

Your guides will provide you with plenty of bottled water.

For the Classic and Extended Tours, individually wrapped and fresh snacks are provided. It's a good idea to eat a hearty breakfast or lunch before joining the tour. There are food trucks and restaurants located on the Hana Highway, but it's advisable to check their hours and offerings before leaving.

For private tours, a catered picnic lunch is provided, with vegan/vegetarian and gluten free options available.

Yes, there are two flush toilets on-site at the gear shed, and two private changing rooms. Once at the waterfalls, we ask that you exit the streams and pools and "water the plants" in the surrounding forest.

Yes; however, mosquitoes don't land well in breezy or foggy conditions, and they don't usually come out into sunny areas. We have repellent wipes, but you probably won't need them. Wearing a long-sleeved shirt will protect you from most bites. Please do not use spray or DEET repellent, as it damages the helmets, harnesses and gear.

You will get some sun exposure, especially during the late summer months. Use reef-safe sunscreen to keep chemicals out of the water. Be prepared to be in the sun for at least an hour. You may wear a baseball cap or visor under your helmet to protect your face and keep the sun out of your eyes. A long-sleeved rash guard is usually adequate protection for your arms and torso.

If you must reschedule your tour, please call us with at least 24 hours notice. If you cancel 48 hours or more prior to the date of the event, you will receive a full refund less a 10% cancellation fee. If you cancel within 48 hours, you will receive no refund, unless we can replace you, or unless your cancellation is due to COVID-19 related changes in travel plans, or if a member of your party becomes ill. If Maui Canyon Adventures cancels, you will receive a full refund. We don't issue a refund if a participant doesn't meet the age or weight restrictions at check-in, so please make sure to weigh yourself at least 48 hours before your tour date. You can find the full cancellation policy at the reservation booking page; it's also emailed to guests upon making a reservation.

For more information, here's an extensive, detailed list of frequently asked questions. Our blog is an excellent source of information about what the tour is like, and provides tips and suggestions for making the most of your day.