HOW LONG IS A RAPPELLING TOUR?
The classic tour lasts about 6-6.5 hours, from the time of pickup to return at the Central Maui meeting location. The Extreme Zip Rappel Tour lasts 6.5-8 hours including transportation. Here's a map and directions to the meeting location.
WHAT KIND OF SHOES SHOULD I WEAR?
We give you special traction, felt-soled water shoes that you can hike, rappel and swim in. You'll do about 100-200 yards of walking from the van to the base area on a gravel or dirt road (which may be muddy or dusty), so flip-flops, sandals or sneakers are OK to wear on your way to and from the activity. Whatever you wear may get muddy or covered in Maui's famous red dirt, so wear something inexpensive and/or washable.
WHAT SHOULD I WEAR?
You'll want to wear something in between your skin and the harness, so we recommend pants or shorts that are mid-thigh or longer, and a tee shirt or rashguard long enough to protect your waist. Some suggestions for men: longer swim trunks, board shorts or light-weight pants and a quick-drying shirt.
Some suggestions for women: longer surf shorts, yoga pants, light leggings or quick-drying pants, and a tee shirt, quick drying shirt, rash guard or tankini. While you can wear a two-piece bathing suit under clothing, wearing a swimsuit alone usually leads to discomfort from the harness, the terrain, or the dreaded wardrobe malfunction. Wear something that can get muddy, dirty or snagged.
You can bring a wetsuit top, especially in the winter, or if you're sensitive to chilly water. Bring a towel and a dry set of clothing to change into at the end of the trip, so that you can ride back in comfort.
WHAT HAPPENS IF IT RAINS?
We go. There is rain in the rainforest every day. When very rainy weather causes water levels to rise too high to safely use the waterfalls, we use dry stations a safe distance from the water course. High water days are very thrilling, as the roaring waterfalls make a spectacular sight. We operate in a protected valley away from the ocean; unlike most other outdoor tours, it's very rare for us to cancel due to weather.
WHAT SHOULD I BRING WITH ME?
A towel, waterproof camera or video recorder. We provide the rest of the gear, including backpacks and footwear. Bring a change of clothes to change into after the tour.
CAN I USE MY OWN BACKPACK?
No, but we will provide your with a pack that's intended for rappelling in water.
WHAT ABOUT MY VALUABLES?
Keep them to a minimum (cell phone, wallet, camera). Small, non-waterproof items will usually fit in the waterproof kegs we provide. Bring these items in a sealable plastic bag, as it possible for kegs to leak or break.
SHOULD I LEAVE STUFF IN MY RENTAL CAR?
Don't leave items in your car. If you're meeting the van at the Central Maui Park and Ride with personal items or valuables in your car, bring them with you in our van. If possible, leave valuables and luggage at your resort/hotel.
CAN CHILDREN PARTICIPATE?
Yes, children 10 or older who weigh at least 70 lbs. may participate in the Classic Rappel tour when accompanied by an adult. Children 14 or older who weight at least 90 lbs may participate in the Extreme Zip Rappel Tour when accompanied by an adult. Rappelling is often the perfect activity for families with active kids and teens.
Your waist must measure between 22" and 54". You must weigh more than 70 lbs. and less than 250 lbs. for the Classic Rappel Tour, and between 80 lbs. and 230 lbs. for the Extreme Zip Rappel Tour. We weigh each participant (in private) at the meeting location. All participants must be able to understand English well and speak it fluently.
IF I WANT TO ACCOMPANY A TOUR WITHOUT RAPPELLING, WHAT DO I DO?
For a reduced rate, you can hike along and swim with your group, or, if you prefer not to swim, you can observe the tour and enjoy the scenery of the forest from the boulders or dry land. You can watch the group from the top, then a guide will accompany you on the hike down to the pools to join the rappellers. In any case, the valley is a gorgeous place to spend a day.
ARE THERE DRINKS PROVIDED?
Your guides will provide you with plenty of bottled water.
WHAT'S FOR LUNCH?
A catered picnic lunch is provided daily, using fresh ingredients. Your choices include:
ARE THERE BATHROOMS AT THE SITE?
Yes, there are two flush toilets on-site at the gear shed, and two private changing rooms. Once at the falls, we ask that you exit the streams and pools and "water the plants" in the surrounding forest.
ARE THERE MOSQUITOES?
Yes; however, mosquitoes don't land well in breezy or foggy conditions, and they don't usually come out into sunny areas. We have repellent wipes, but you probably won't need them. Wearing a long-sleeved shirt will protect you from most bites. Please do not use spray repellent, as it damages the helmets, harnesses and gear.
SHOULD I WEAR SUNSCREEN?
You will get some sun exposure, especially during the late summer months. Use reef-safe sunscreen or a physical zinc or titanium block to keep the sunscreen from washing off early, and to keep chemicles out of the stream water and ocean. Be prepared to be in the sun for at least an hour. You may wear a baseball cap or visor under your helmet to protect your face and keep the sun out of your eyes. A long-sleeved rash guard is usually adequate protection for your arms.
WHAT HAPPENS IF I NEED TO CANCEL MY TOUR?
If you must reschedule your tour, please call us with at least 24 hours notice. If you cancel your tour with less than 48 hours notice, or if you don't show up at your scheduled tour time, we don't issue a refund. If you cancel your tour with more than 48 hours notice, we issue a refund minus 10%. We don't issue a refund if a participant doesn't meet the age or weight restrictions at check-in, so please make sure to weigh yourself at least 48 hours before your tour date. You can find the full cancellation policy at the reservation booking page; it's also emailed to guests upon making a reservation.
For more information, here's an extensive, detailed list of frequently asked questions. Our blog is an excellent source of information about what the tour is like, and provides tips and suggestions for making the most of your day.